ahhh you live in canada..i see
generally the only reasons that mail to canada is lost, is if it gets caught up in customs, i have seen packages arrive a couple months later just because they got 'stuck' somewhere.
also, if there was no return address, it will go to the dead letter area (if BAF didnt stick their address on it, they will not even attempt delivery, which is sooo stupid in my op)
can i be nosy and ask what you ordered?