Sorry if this thread is in the wrong place.

I ordered some industrial barbells a couple of days ago and recieved them today. They're in the same bag, but the problem is that one of the barbells is crooked and I have "reported an order problem" regarding this.
Can I still open the bag and use the other barbells or do I have to wait until I get a mail from BAF?
Also, sorry if this is a stupid question, I've never done this before... 
Left ear: 9/16" lobe, 14g industrial, 14g inner conch
Right ear: 9/16" lobe, 14g lobe x2, 12g helix, 14g tragus
Retired: 14g lobe (left ear)
Coming up: 14g navel, 14g tongue